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Returns and refunds

How issues, returns, and refunds are handled today

Plants Direct is a marketplace for independent growers and suppliers, so refund and return handling depends on the listing type, the seller's operating model, and the issue being reported.

Checkout orders

If an order was placed through the checkout flow, keep the order reference from the success page and contact Plants Direct support. We use that reference to coordinate with the seller and confirm the next operational step.

Enquiry-led listings

Enquiry and quote listings are not part of the same direct checkout flow, so any replacement, refund, or cancellation path depends on what was agreed with the seller during follow-up.

Contact for support

Send order issues, delivery concerns, and condition reports to support@plantsdirect.com.au. Include your order reference or the product URL where possible.

Returns and refunds FAQ

Can I return plants ordered through Plants Direct?

Return outcomes depend on the seller, the product condition on arrival, and the fulfillment method used. Plants Direct does not promise blanket return eligibility for every listing.

What should I do if there is a problem with an order?

Keep the order reference from the success page, document the issue clearly, and contact Plants Direct support so the marketplace team can coordinate with the relevant seller.

Do enquiry-only listings have refunds?

Enquiry-led listings are coordinated outside the direct checkout path, so any cancellation, refund, or replacement outcome depends on the resulting seller agreement.